Our Services

Level 2 – Support Coordination

Coordinating Your Pathway to Independence

Our Level 2 Support Coordination service provides comprehensive assistance for participants who need ongoing coordination and relationship management with multiple service providers.

We support you to:

Develop and implement personalised support strategies
Coordinate multiple services and resolve provider conflicts
Monitor service quality and ensure plan outcomes are met
Navigate complex service systems with confidence
Build strong relationships with your support network
Prepare comprehensive documentation for plan reviews
Manage your NDIS budget effectively and prevent under or over-utilisation
Advocate for your rights and preferences
Address service gaps and explore alternative solutions
Access mainstream, community, and informal supports

Perfect for: Participants managing multiple providers or those requiring moderate assistance to coordinate their supports effectively.

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NDIS support coordinator assisting a young person with disability in a learning activity

Level 3 – Specialist Support Coordination

Expert Navigation for Complex Needs

Our Level 3 Specialist Support Coordination is tailored for participants with high or complex support needs who require expert, strategic coordination.

We provide:

Intensive case management for complex situations
Crisis prevention and intervention strategies
Specialist knowledge in navigating complex service systems
Multi-agency coordination and stakeholder management
Behavioural support planning and implementation
Risk assessment and mitigation strategies
Transition planning (hospital discharge, custody release, accommodation changes)
Therapeutic relationship building with reluctant participants
Customised reporting and documentation for all stakeholders

Perfect for: Participants facing significant barriers to accessing and maintaining supports, requiring expert intervention and advocacy.

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NDIS participants celebrating community participation supported by disability support and coordination services.

Psychosocial Recovery Coaching

Supporting Your Mental Health Recovery Journey

Our Psychosocial Recovery Coaching service is specifically designed for NDIS participants whose primary disability is related to mental health. We support you to live a meaningful, purposeful life while managing your mental health.

What is Recovery?

Recovery isn’t just about symptom management, it’s about:

Living the life you want with purpose and meaning
Achieving optimal personal, social, and emotional wellbeing
Building skills, relationships, and hope for your future
Taking control of your life and making informed choices
Developing resilience and self-management strategies

Our Recovery Coaches

Hold minimum Certificate IV in Mental Health or Mental Health Peer Work
Have extensive experience supporting people with mental health challenges
Include Peer Recovery Coaches with lived experience of mental illness
Maintain ongoing professional development and supervision
Work collaboratively with your clinical and support teams

How We Support Your Recovery?

Develop personalised recovery and wellness plans
Identify your strengths, values, and goals
Create wellness toolkits with practical strategies
Implement recovery principles: hope, responsibility, education, self-advocacy, support
Coordinate with mental health services and other supports
Develop safety plans and crisis prevention strategies
Create post-crisis recovery plans
Build connections to community and meaningful activities
Support you to manage daily living challenges
Empower you to become your own best advocate

Recovery Coaching is collaborative: We work alongside you, your family/carers, mental health clinicians, and other services to ensure coordinated, person-centred support.

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