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Level 2 – Support Coordination Service

Level 2 Support Coordination from Axis Support Coordination empowers NDIS participants across Australia to actively implement their plans, build essential skills, and achieve greater independence with expert guidance.
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What is Support Coordination (Level 2)?

Support Coordination is also known as Level 2 – Support Coordination Service. It is funded under the NDIS Capacity Building block. It provides medium-level assistance for participants who need help connecting services but can manage with structured support rather than specialist intervention.

It differs from Level 1 (basic navigation for self-managers) by offering hands-on implementation, and from Level 3 (complex recovery-focused coordination) by focusing on capacity building without high-risk crisis management.

Axis Support Coordination ensures your plan translates into real-world action, helping you navigate providers, budgets, and goals effectively.

NDIS support coordinator assisting a young person with disability in a learning activity

Who Needs Level 2 Support?

This service suits NDIS participants juggling multiple supports, transitioning from basic plans or building confidence in self-directed funding.

Ideal for individuals with stable needs facing service gaps, multiple providers or minor plan adjustments such as families, young adults or those in regional areas.

If you’re overwhelmed by choices but ready to learn self-advocacy, our Level 2 coordinators step in to simplify without taking over.

Our Comprehensive Services

Provider Matching

We identify and connect you to allied health, community, and daily living providers tailored to your goals and location.

Service Agreements

Negotiate fair contracts, resolve disputes, and ensure quality delivery.

Goal Tracking

Regularly review progress, adjust supports, and prepare evidence for plan renewals.

How Axis Support Coordination Help You

1. Understanding Your Plan & Goals

We start by:

  • Meeting with you to understand your story, goals, and needs
  • Reviewing your NDIS plan together and explaining funding categories
  • Identifying your strengths and what’s currently working
  • Developing a personalized coordination plan with clear priorities
  • Establishing how often you’d like to hear from us

2. Connecting You with Quality Providers

We help you find:

  • Allied health professionals (OT, physio, speech therapy, psychology)
  • Support workers and personal care providers
  • Plan managers
  • Accommodation services (SDA/SIL)
  • Community participation programs
  • Employment and education supports
  • Assistive technology providers
  • Any other NDIS-funded services you need

3. Monitoring Your Services

We keep everything on track by:

  • Scheduling regular check-ins (weekly, fortnightly, or monthly)
  • Monitoring service quality and your satisfaction
  • Tracking your budget across all categories
  • Addressing issues or concerns early
  • Resolving conflicts between providers
  • Adjusting plans as your needs change

4. Building Your Capacity

We empower you to:

  • Understand your NDIS plan and how funding works
  • Communicate effectively with service providers
  • Advocate for your own needs and preferences
  • Manage provider relationships independently
  • Track your budget and spending
  • Solve problems as they arise
  • Make informed decisions about your supports

5. Coordinating Your Support Network

We work collaboratively with:

  • Your family and informal supports
  • All your service providers to ensure consistency
  • Health and mainstream services (GPs, hospitals, schools)
  • Other professionals involved in your care
  • Community services and programs

6. Preparing for Your Plan Review

As your review approaches, we:

  • Document your progress and achievements (3-6 months prior)
  • Gather evidence and provider reports
  • Identify funding needs for your next plan
  • Prepare a comprehensive Support Coordinator report
  • Attend your planning meeting with you
  • Help you articulate your needs and goals clearly
  • Review your new plan once received

FAQs (Frequently Asked Questions)

1. What is NDIS Support Coordination?
NDIS Support Coordination is a service designed to help participants understand, manage, and make the most of their NDIS plan.
2. How is this different from Plan Management?

Support Coordination helps you find and coordinate services. Plan Management pays your invoices. They’re different services – you can have both.

3. Can I choose my Support Coordinator?

Absolutely! You have complete choice and can change coordinators anytime if it’s not working out.

4. How long will I need Support Coordination?

It varies. Some people need ongoing support; others build enough capacity after 1-2 plan periods. We work toward your desired level of independence.

5. What areas do you cover?

We service all states and territories across Australia – metropolitan, regional, and remote areas.

6. How do I get started with Axis Support Coordination?

Getting started is simple. You can contact Axis Support Coordination via phone, email or our online contact form to book a free consultation. Our friendly team will assess your needs, review your NDIS plan, and create a personalised support plan to help you achieve your goals with confidence.